This policy covers refunds for 3D model purchases on FREE 3D FILE . If you’re looking for help with a subscription or paid plan cancellation, please reach out to us here
We understand how important it is to get exactly what you need when purchasing a 3D model. That’s why we require all our sellers to provide accurate representations of their work. Plus, with our 3D Viewer and Model Inspector, you can check out the model’s details before you buy.
Because our products are digital files, we don’t offer refunds for purchases. All sales are final.
To ensure you’re happy with your purchase, we recommend these steps before buying:
1. Make sure the model is the right fit for your project.
2. Check the file formats to confirm the model is compatible with your software.
3. Take a closer look – use the Model Inspector to explore the model’s materials, textures, and topology.
If you have any concerns or questions about a product, we encourage you to reach out to the seller directly via email or through the comments section on the model’s page. If you still need help, feel free to contact our support team.
Please remember that FREE 3D FILE is a marketplace for digital products only – no physical items are sold or shipped here.